AI agents that actually resolve the conversation.
Pumpcin designs and ships AI agents for customer engagement, contact centers and internal operations — grounded in your data, kept honest with humans in the loop, and measured on containment, handle time and CSAT.
- Retail
- Telecom
- Healthcare
- Energy
- Automotive
From a single virtual assistant to an agentic platform.
We've built these systems for large enterprises. Pumpcin brings the same architecture discipline to teams that need results in months, not years.
Conversational & voice agents
Omnichannel virtual assistants for chat, voice and messaging that handle FAQs, payments, orders and service requests end to end — and hand off cleanly when a person is needed.
- Dialogflow / CCAI
- Kore.ai
- Genesys
- Five9
- Salesforce
Agentic AI & automation
LLM agents that plan, call your systems and complete tasks — with retrieval over your knowledge, guardrails, and human-in-the-loop review built in from day one.
- Gemini · OpenAI · Claude
- LangGraph
- RAG & vector search
- Vertex AI
Contact center modernization
IVR deflection, agent assist, real-time recommendations and the KPI framework to prove it: containment, average handle time, automation rate and CSAT.
- CCaaS strategy
- Agent assist
- KPI & ROI models
- Omnichannel routing
AI platform & cloud architecture
Cloud-agnostic foundations on GCP, Azure and AWS: MLOps, data pipelines, security and Responsible AI governance so what you ship stays compliant and cost-efficient.
- GCP · Azure · AWS
- MLOps
- Architecture governance
- Responsible AI
A pilot in weeks. A platform you can run without us.
Every engagement starts with the numbers you want to move and ends with your team owning the system.
Find the use cases worth automating
We map your top contact drivers, data sources and systems, then rank use cases by containment potential and effort. You leave with a KPI baseline and a build plan.
2 weeksShip a grounded agent, with people in the loop
We build the first agent on your knowledge and APIs, add evaluation and review workflows, and put it in front of real customers on a controlled slice of traffic.
6–10 weeksExpand channels, harden, hand over
Voice and additional channels, observability, governance and cost controls — plus enablement so your engineers and ops teams run and extend the platform.
OngoingAI programs delivered for some of the largest names in retail, telecom, healthcare and energy.
Pumpcin has architected and delivered AI customer-engagement and automation platforms for enterprise clients — platforms supporting millions of customers and the contact centers behind them. The same team, methods and architecture are what you get.
Senior technologists with decades of enterprise experience across retail, telecom, healthcare, insurance and energy — the same people who architected the programs below work directly with you.
- Led AI digital transformation for a client's $200M+ consumer business unit, delivering $3.7M ROI
- Defined architecture for a $200M+ automation portfolio spanning AI, IoT and computer vision
- Multi-cloud strategy that cut a client's infrastructure costs ~35%
- Established Responsible AI and architecture governance frameworks for enterprise clients
AI-driven customer engagement & contact center transformation
Agentic AI across digital channels and the contact center, with human-in-the-loop review, on a $25M–$40M program.
Virtual assistant for chat and voice
A Customer 360 assistant handling bill payments, service orders and FAQs with real-time recommendations, built on CCAI, Dialogflow and generative AI.
Omnichannel member-services agents
Facility finder, care navigator and member-services virtual agents replacing high-volume IVR journeys on a $100M AI platform.
Helpdesk agents, IoT and computer vision
IT helpdesk virtual agents, a computer-vision agent and IoT building management on a cloud-native automation platform.
Predictive vehicle allocation
Machine-learning models that allocate vehicle inventory using predictive AI, alongside enterprise application delivery.
Results are from specific client engagements, as reported by those programs. Client names are withheld under our engagement agreements and can be shared in conversation where permitted. Results are not a guarantee of outcomes for any other organization.
In their words.
[Client quote — two or three sentences, in the client's own words, on what changed after the program went live]
[Client quote — two or three sentences, in the client's own words, on what changed after the program went live]
[Client quote — two or three sentences, in the client's own words, on what changed after the program went live]
What you can hold us to.
We'd rather make a few promises we can keep than a long list we can't. These are the ones every Pumpcin engagement runs on.
We measure what you measure.
Before anything is built, we agree the numbers that matter to you — containment, handle time, CSAT, cost per contact — and we report against them from the first pilot, not after launch.
People stay in the loop.
Every agent we ship has review queues, escalation paths and a clean handoff to a person. Automation your team can't see, correct or override isn't automation we'll put in front of your customers.
We'll tell you what an agent can't do yet.
If a use case isn't ready for automation, we say so before you spend on it. A smaller scope that works beats a bigger one that doesn't.
You own what we build.
Your engineers and operations teams are in the room from day one, and enablement is part of the plan — so the platform runs, and keeps growing, without us.
Find out what an agent could take on for you.
A two-week discovery maps your top contact drivers and ranks the use cases worth automating. You leave with a KPI baseline and a build plan — and no commitment beyond that.
Chatbot Portal: AI chatbots for growing businesses.
Pumpcin's own product. Build AI-powered chatbots that qualify leads around the clock, plug into Messenger, Slack and Salesforce, and report on every conversation — without an enterprise budget.
Visit chatbotportal.comBefore you get in touch.
Is it Pumpcin or pumpkin?
Pumpcin — spelled with a c, pronounced like the pumpkin in our logo. Pumpcin LLC is a Texas company founded in 2019 that builds conversational and agentic AI for enterprises.
What does Pumpcin build?
AI agents for customer engagement: chat and voice virtual assistants, agentic automation grounded in your own data with people in the loop, contact-center modernization such as IVR deflection and agent assist, and the cloud and AI platform architecture underneath.
Which platforms and models do you work with?
Google Dialogflow and CCAI, Kore.ai, Genesys, Five9 and Salesforce for conversational platforms; Gemini, OpenAI and Claude models with LangGraph, retrieval (RAG) and Vertex AI; and GCP, Azure and AWS for infrastructure.
How long does a first project take?
Discovery takes about two weeks and produces a KPI baseline and build plan. A first agent, grounded in your knowledge and APIs, is typically live on a controlled slice of traffic within six to ten weeks.
What is Chatbot Portal?
Chatbot Portal is Pumpcin's own product: AI chatbots for growing businesses that qualify leads around the clock and connect to Messenger, Slack and Salesforce, with plans from $99 a month at chatbotportal.com.
Tell us what your customers keep calling about.
We'll come back within one business day with an honest view of what an agent can take on, what it can't yet, and what it would take to find out.
8055 FM 359 #571
Fulshear, TX 77441Mailing address